Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Statement on Unilever Starting to Disclose Fragrances via SmartLabel

Statement from U.S. PIRG Toxics Advocate Dev Gowda on Unilever Starting to Disclose Fragrances via SmartLabel

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Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of as many as 143 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

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High Levels of Lead Found in Fidget Spinners

WITI FOX6 News in Milwaukee recently tested certain fidget spinners for lead and according to the lab results, four fidget spinners bought from high-profile online and retail stores contained alarmingly high levels of lead. One fidget spinner contained a part that was found to be more than 400 times the legal limit for lead. 

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News Release | Consumer Protection

Equifax Offers Incomplete Protection After Breach: Advocates Suggest What Else Consumers Can Do

Consumers should know the risks and limits of what Equifax is offering and consider getting credit freezes with all three national credit bureaus instead.

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News Release | Consumer Protection

Equifax Breach Puts Millions at Risk of New ID Theft

Statement by Mike Litt at the U.S. PIRG Education Fund, on the recently announced Equifax data breach.

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Statement on P&G’s Consumer Product Fragrance Disclosure Announcement

U.S. PIRG applauds consumer product giant Procter & Gamble, the maker of brands like Olay, Old Spice, and Pampers, for its announcement today that it will increase fragrance ingredient transparency in all of its consumer brands.

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News Release | CALPIRG Education Fund | Consumer Protection

California Moves to Study, Not Ban, Toxic Chlorpyrifos

The Brown administration should recognize that the science of the harmful effects of chlorpyrifos is well-established, and that it is time to eliminate its use in California.

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News Release | Consumer Protection

REPORT: DEBT COLLECTION ABUSES LEADING SOURCE OF SERVICE MEMBER AND VETERAN COMPLAINTS TO CFPB

Debt collection abuses were the leading source (32%) of 44,000 service member complaints to the Consumer Financial Protection Bureau, according to a new report. Further, legislation on the House floor this week intended to dismantle the CFPB would place service members, veterans and their families in “financial harm’s way,” thereby threatening unit preparedness.

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L'Oréal: Pledge to Be Toxic-Free

Today, U.S. PIRG, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

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News Release | U.S. PIRG | Consumer Protection

PIRG & 575 Higher Education Advocates Urge Congress To Protect Student Aid

Yesterday, 576 higher education advocates representing students, institutions,educators, and consumers sent a letter to Congress urging them to protect critical federal student aid programs. Read the full release.

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Report | U.S. PIRG Education Fund | Food

Food Safety Scares 2013

This report offers a snapshot look, from October 2012 to October 2013, at multistate foodborne illness outbreaks identified by the Center for Disease Control and Prevention (CDC). Failures in the rules and processes that protect our food supply have led to numerous serious outbreaks over the past year that left many Americans sickened and at least 2 dead. The economic cost of just the multistate outbreaks caused by food products recalled over the past 12 months comes to more than $22 million.

 

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Report | U.S. PIRG | Food

Apples to Twinkies 2013

At a time when America faces high obesity rates and tough federal budget choices, taxpayer dollars are funding the production of junk food ingredients. Since 1995, the government has spent $292.5 billion on agricultural subsidies, $19.2 billion of which have subsidized corn- and soy-derived junk food ingredients.

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Report | U.S. PIRG Education Fund | Food

Apples to Twinkies 2012

In this report, we find that in 2011, over $1.28 billion in taxpayer subsidies went to junk food ingredients, bringing the total to a staggering $18.2 billion since 1995. To put that figure in perspective, $18.2 billion is enough to buy 2.9 billion Twinkies every year - 21 for every single American taxpayer. 

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Report | U.S. PIRG Education Fund | Consumer Protection, Higher Ed

The Campus Debit Card Trap

Banks and other financial firms are taking advantage of a variety of opportunities to form partnerships with colleges and universities to produce campus student ID cards and to offer student aid disbursements on debit or prepaid cards. In addition to on-campus services, such as student ID functions offered on the card, some cards offer traditional debit card services linked to bank accounts; other cards provide additional reloadable prepaid card functions. The disbursement of financial aid and university refunds is the most significant partnership identified.

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Big Banks, Bigger Fees

Since Congress largely deregulated consumer deposit (checking and savings) accounts beginning in the early 1980s, the PIRGs have tracked bank deposit account fee changes and documented the banks’ long-term strategy to raise fees, invent new fees and make it harder to avoid fees. 

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Blog Post | Consumer Protection, Financial Reform

How Has the CFPB Helped Consumers? | Elizabeth Ridlington

The Consumer Financial Protection Bureau has helped consumers reclaim billions of dollars lost through unfair financial practices. As of the end of 2016, the CFPB had returned more than $11.8 billion to 29 million customers.

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Blog Post | Consumer Protection

Prepaid card consumer protections on the chopping block | Anna Low-Beer

Commonsense consumer protections for prepaid cards against fraud, hidden fees and overdraft charges are on the Congressional chopping block. Resolutions have been introduced in both the House and the Senate that would roll back an important prepaid card rule created by the Consumer Financial Protection Bureau last year.

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Blog Post | Consumer Protection

The CFPB’s Structure is Constitutional and Important to its Mission | Michael Landis

Last fall, a divided three-judge panel of the U.S. Court of Appeals for the D.C. Circuit wrongly concluded that the leadership structure of the Consumer Financial Protection Bureau violates the Constitution. U.S. PIRG Education Fund, along with many others, urged the full D.C. Circuit to rehear the case and correct the obvious errors in the panel’s decision. We were pleased when the D.C. Circuit agreed with our position and decided to rehear the case.

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Blog Post | Consumer Protection

Some Tips To Protect Internet Privacy | Ed Mierzwinski

You may have heard that Congress just voted to take away many of your online broadband privacy protections. After a little background, we will give you some tips on how to protect what’s left.

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Blog Post | Consumer Protection

Congress Votes Against Consumers and Internet Privacy | Kara Cook-Schultz

Yesterday, the House voted to gut online consumer protections, and if the president signs the legislation, internet service providers will be able to use and sell consumers’ personal information without their permission.

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